Job summary:

As a Trainee Sales Specialist with Croxdale Group you will be an Ambassador for the company responsible for building rapport with our customers whilst converting where possible, every type of enquiry into sale on New and Used MG vehicles. More importantly, you will ensure that every customer experiences a five-star service, from their first contact, right the way through to the point they purchase, pick up their new vehicle, and there-after!

Our business is extremely fast paced and not for the faint hearted. We have invested significantly to provide you with all of the necessary tools, support and structure in a paperless environment to allow you to excel with our Brands. For the right person, this opportunity will not only provide you with the lifestyle you aspire to, but it will allow you to grow yaw an individual as well as mastering your craft.

If you are already an experienced sales executive, or are a dominant performer in a customer service role - We would love to speak to you! This is a fantastic opportunity to join a customer centric, top performing local automotive business. If you are serious about coming to work to work, we are totally committed on focusing on you and your development, offering you a supportive, flexible and fun environment in which you can thrive.

However - Before you apply, you must be able to shout the answer “YES, THAT’S ME!” to the following statements:

I want our customers to experience the best service in the best environment!

I embrace new Technology and Methods to interact with our customers!

I am organised, committed and thrive on success!

Value is not just a number…… It is a feeling!

I understand there are 3 stages to perform at the highest level in a target based environment- 1, Sell Myself - 2, Sell the Product and the Business- 3, Sell the deal…….. In that order only……..!

Key Responsibilities:

• Delivering an outstanding level of customer service at all times, ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public, in order to deliver the highest level of customer experience.
• Establishing strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
• Maintaining professional, clear, accurate and branded communication with customers through all contact channels.
• Actively set out to achieve and exceed departmental objectives.
• Follow all internal procedures to ensure all vehicles are handed over at the time we promised and in the condition we promised.
• Ensuring all Brand standards are always adhered to.
• Handling all New & Used sales enquiries for the business via all channels.

Qualifications:

• A can-do attitude with a winning mentality, with the drive and determination to be the best.
• A customer centric approach, always striving to deliver service above customer expectations.
• Exceptional customer facing and interpersonal skills to enable difficult situations to be overcome professionally and successfully.
• Excellent written communication skills.
• Not afraid to use video communication.
• Competent / Fast Learner on IT Platforms and Touch Screen Tablet Applications.
• A full clean valid driving licence.

What’s is in it for you?

As a family-owned business, operating for over 55 years, our ambition is to be recognised as a top performing business with an excellent local reputation for customer service and a great place to work.

We offer:

• Industry leading training programme and development
• 22 days annual leave, increasing with time served plus bank holidays.
• Option to join the Company Pension Scheme
• Colleague referral scheme worth up to £1000 per referral.
• Preferential Services Rates (This includes family and friends)
• Employee Purchase Scheme

Why join Croxdale Group:

We are a family-owned business established for over 55 years as well as being the oldest Citroen dealership in the UK, now further enhanced with the addition on the DS Automobiles and MG Franchises. It is our obsession to be a great place to work. We treat our colleagues with complete respect and are totally devoted their development. Everyone in our business contributes to our success, cares about our performance and strives to be the best they can be. This creates a fun and caring team culture. You are not just a number with us, you are a valued member of the Croxdale family.

Job Type: Full-time

Salary: £20,000.00-£30,000.00 per year

Benefits:

• Canteen
• Company car
• Employee discount
• Free parking
• On-site parking
• Sick pay
• Store discount

Schedule:

• 8 hour shift
• Every weekend
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

Ability to commute/relocate:

• Durham: reliably commute or plan to relocate before starting work (required)

Experience:

• Retail sales: 1 year (preferred but not essential)

Work Location: In person