Service + Parts Advisor Apprentice
Location Croxdale, Durham
Salary DOE

Job Advertisement: Workshop Controller

We are currently seeking a skilled and highly organized Workshop Controller to join our team. The Workshop Controller will play a crucial role in overseeing the day-to-day operations of our workshop, ensuring efficient workflow, quality repairs, and exceptional customer service. The successful candidate will have excellent leadership skills, technical knowledge, and a passion for delivering outstanding results in a fast-paced automotive repair environment.

Key Responsibilities:

  • Workshop Management: Supervise and coordinate the activities of automotive technicians, mechanics, and support staff to ensure smooth operations and timely completion of repair jobs.
  • Quality Control: Monitor the quality of repairs, conduct regular inspections, and ensure adherence to industry standards and company policies to deliver high-quality service to customers.
  • Customer Service: Interact with customers, address their concerns, provide updates on repair progress, and ensure an exceptional customer experience throughout the repair process.
  • Inventory Management: Manage workshop inventory, order necessary parts and supplies, and maintain accurate records to support efficient repair operations.
  • Staff Development: Provide training, guidance, and support to workshop staff, fostering a positive work environment and encouraging professional growth.
  • Performance Analysis: Analyze workshop performance metrics, identify areas for improvement, and implement strategies to enhance efficiency, productivity, and customer satisfaction.
  • Health and Safety: Ensure compliance with health and safety regulations, promote a safe working environment, and implement necessary protocols to minimize workplace accidents.


  • Technical Expertise: Strong background in automotive repair and maintenance, with a deep understanding of various vehicle systems and diagnostic tools.
  • Leadership Skills: Proven experience in leading and managing a team of technicians, demonstrating excellent leadership, communication, and problem-solving abilities.
  • Customer Focus: Exceptional customer service skills, with the ability to build rapport, address customer concerns, and maintain customer satisfaction.
  • Organizational Skills: Excellent organizational skills, attention to detail, and the ability to multitask in a busy workshop environment.
  • Industry Knowledge: Up-to-date knowledge of automotive industry trends, technologies, and best practices.
  • Certifications: Relevant certifications or qualifications in automotive repair and management are preferred.

If you are a dynamic and experienced Workshop Controller looking for a challenging opportunity in a reputable automotive repair center, we invite you to apply. We offer a competitive salary, benefits package, and a supportive work environment where your skills and expertise will be valued.

Croxdale Group is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Why join Croxdale Group and what is in it for you?

As a family owned business, operating for over 50 years, our ambition is to be recognised as the best place to work.

We offer:

  • Highly competitive salary dependent upon experience.
  • 22 days annual leave plus bank holidays.
  • Option to join the Company Pension Scheme
  • Flexible and hybrid working policies.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (This includes family and friends)
  • Employee Purchase Scheme

Job Types: Permanent, Full-time

Salary: Dependant on experience

Work Location: In person

Reference ID: workshop-controller

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