This is a scenario every driver dreads, although it can be particularly stressful if it happens with a rental car. Who do I call? Do I have to pay extra? Can I get a replacement rental car? These are probably some of the questions that might be rushing through your head. In this post, you’ll find all the answers you need as well as guidance on what to do if your rental car breaks down.

Step 1 – Don’t panic

Breakdowns can happen for any number of reasons, many of which are completely out of your control. So, stay calm and prioritise safety first. This means making sure you pull over in a place that isn’t obstructing traffic. It’s then important you turn on the hazard lights and stand with your passengers at a safe distance away from the car.

Step 2 – Call the vehicle provider

Most rental policies will include an insurance policy with breakdown cover. You should receive information on what number to call in case of a breakdown, however it is always best to call if you’re unsure. At The Croxdale Group, we are open seven days a week to take calls. Although it should be noted that cover may only extend to damage to certain areas of the vehicle. For instance:

  • Tyres and rims.
  • Windows and windscreen.
  • Mirrors, roof, and the underside of the car.
  • Keys and locks.
  • Misfuelling.
  • Bodywork damage due to theft or collision.

A member of staff from the rental company will then talk you through what will happen next. This will usually either be that the car is repaired at the roadside, or a new rental car is brought to you, depending on the severity of the issue.

Step 3 – Record evidence of the problem

Taking pictures or videos of the source of the issue is recommended as it may protect you from liability. It’s always best to record as much detail as possible. Although you should also be careful that you aren’t putting yourself at risk while doing this. Therefore, it might be better to skip this step depending on where you have broken down. If you took pictures of the interior and exterior of the car before driving off, then these can also be used as evidence.

Step 4 – Any insurance follow ups

As mentioned earlier, some repair costs may not be covered by the rental insurance policy. This could mean that you have to pay extra to cover the full cost of the repairs. This commonly occurs when mechanical faults develop due to negligence. We offer a Collision Damage Waiver (CDW) on all our rental vehicles, along with a flexible Excess that can be agreed on the day of the rental.

Looking for flexi car hire?

The Croxdale Group has a wide range of cars for flexi or daily hire, allowing those around Consett access to vehicles for all kinds of terrain. Regardless of the reasons behind you needing a car, we take the time to discuss your options and what could be best for you. Contact us today to speak to a member of our friendly team. We’ll get you on the road in no time at all.