Terms & Conditions

Croxdale Car and Van Rental Terms and Conditions. These terms apply to all rentals that commence in the UK whether booked online, by phone or in person. All rentals in the UK will be subject to the Terms and Conditions contained in the Rental Agreement which will be provided upon collection of the vehicle. All UK Terms are subject to change between online booking and the time of rental. Please note that online rental rates may vary from rates quoted by telephone or directly at the rental location.


The minimum age for cars and vans is 23 years. The minimum age for non-UK licence holders is 25. Drivers aged up to 72 for vans and 75 for cars may be approved for rental by the insurance company in some cases. A young driver surcharge may apply where the driver is aged between 23-25 years old. Higher excess rates and deposits may also apply.

All UK licences will be subject to a DVLA web check. The drivers must supply a share code and give consent for a check to be made within 3 days of rental. No copies of licences will be accepted.

EU driving licences may be approved for rental by the insurance company in some cases.

Renters who have had 2 accidents within the last 3 years or 1 accident where the pay out was more than £5000 may need insurance approval.

Persons who have been convicted of any major conviction during the past 5 years or have any prosecution pending will not be able to rent. Renters with acceptable minor endorsements may be subject to a higher excess and deposit.

Renters aged 23-24 are permitted one minor conviction (3 points) in the last 3 years.

Customer Qualification & Exclusions

The following will NOT be covered by insurance:

  • Cash rentals
  • Carriage of goods or passengers for hire or reward; i.e. couriers, haulage, parcel delivery etc
  • Persons involved in the last 3 years in two or more accidents or one accident with costs exceeding £5000.
  • Racing, pace making, rallies, trials or speed testing

Additional Drivers

With the prior consent of Croxdale Car and Van Rental, following all usual driving licence checks and noted on the Rental Agreement, the car or van may be driven by other persons as well as the main driver. All drivers must meet the standard CCVR qualifications, shown above. An additional driver(s) charge may be levied.

Vehicle images on the web site Vehicle images are examples only, specific makes and models cannot be guaranteed.

Price Rates

Price Rates include insurance (subject to the damage liability of the vehicle), VAT, emergency breakdown cover & an allowance of approximately 200 miles per day, 1000 per week and 2000 per month (unless otherwise stated).

VAT All prices include VAT at the prevailing rate unless otherwise stated.

Cancellation and No-Show Policy

If your travel plans change, you may normally cancel your booking free of charge anytime up until 24 hours before your rental is due to start except rentals commencing on a Monday which require 48 hours notice of cancellation.

If you fail to pick up your car or van on the day your rental is due to start, or do not cancel with more than 24 hours notice prior to the time it is due to start, you will be required to pay at least £35 which will be charged to your credit or debit card to compensate us for having held the car or van for you without any rental transaction taking place.

Vehicles are subject to availability. If not available a free upgrade to the next vehicle group will be offered. The location you want to book with will give you a minimum 48 hours notice in the event that they have to cancel your booking in extreme unforeseen circumstances, Cancellation would only occur after every effort has been made to source an alternative vehicle/transport and where a free upgrade would not be appropriate.

Standard Deposits

Cash, Cheques and pre paid cards are not accepted, payments must be made by a Credit or Debit card and must be in the Renters name.

Payment methods accepted: Credit & Debit Cards: MasterCard, Visa, Visa Debit, Amex

We do not accept the following cards as Primary methods of payment: Any Pre paid ‘top up’ card Switch Solo Maestro. Electron

On many rentals, the Deposit (which is either a proportion of the agreed Excess and anticipated rental charge or the Total of these amounts) may be Pre-Authorised* at check out. At the end of the rental the invoice is calculated and any amounts owing will be charged as a sale. If the rental extends a further Authorisation may be taken for the next agreed period (up to a maximum of 28 days). In all other cases payment will be charged to the payment card along with the deposit at the beginning of the Rental.


All deposits will be refunded by the same method of payment depending on the condition of the car or van when it is returned. Note: Refunds may take up to 10 working days to credit in to your bank account/ credit card account. In the event that you return the vehicle earlier than the date originally specified on the reservation made online, no refund is guaranteed to be made.

Rental Period

You will have the vehicle for the rental period shown in your Reservation Confirmation and subsequent Rental Agreement. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you will be breaking the conditions of the Rental Agreement. We will charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back, we will charge you the daily rate specified on the rental agreement and late charges may apply.

One day rental - pick up anytime between 9am and 5pm - returned same day by 5pm or before 11am the next day. Additional days drop off to be agreed.


Identification required if UK Resident

When collecting the vehicle, the Lead Driver must present: A valid driving licence. If old (paper-only) style, official photo ID must also be presented.

If the licence does not show your current home address (this includes licences issued in EU countries and where a driver resides in the UK), a valid passport or national identity card must be presented.

A share code generated within 3 days of rental on www.gov.uk/view-driving-licence must be supplied at the time of rental as ALL UK licences will be checked on site before vehicles are rented. 2 additional forms of ID to confirm the licence holder and the home address.

One ID must be the credit card/bank statement for the credit card/debit card being presented for the deposit and additional charges. The other should be a formal document (e.g. Work ID Card, Passport). ID’s must be dated within 12 weeks.

Additional drivers must present a valid driving licence (plus passport or national identity card if licence does not show current home address)

Insurance and Collision Damage Waiver

Insurance is included in the cost of the hire subject to an Excess agreed onsite at the time of rental. Collision Damage Waiver (CDW) offers the hirer peace of mind in the event of loss or damage to the hire vehicle by reducing the hirer’s Excess liability. E.g. the standard excess may be £1000.

Collision Damage Waiver (CDW) is not usually included in the cost of the hire, but can be purchased to reduce the hirer’s excess to a minimum - usually no lower than £250. Collision Damage Waiver may not be available on all vehicle types and may be withdrawn at any time (for example, due to extreme weather conditions) and at the discretion of the renting location. The insurance policy satisfies the requirements of the relevant law applicable in Great Britain and Northern Ireland to insure against liabilities for death, bodily injury and property damage caused by, or arising out of, the use of a vehicle on the road in Great Britain or throughout the member states of the European Union.


All vehicles are supplied with an agreed level of fuel at start of rental. Renters must return the vehicle with the same level of fuel on return. If the vehicle is not returned with the same amount of fuel, CCVR will re-fuel the car for you, however costs are likely to be higher than local fuel pump rates and an admin fee may also apply.

Lost Property

Any property placed in the car or van is at your own risk and CCVR takes no responsibility for it. You must check you have not left any personal property in the car or van before you return it back to Practical. Any unclaimed property will be disposed of 3 months after the end of the rental period.

Traffic Violations, Damage Charges and Fines

You are liable for the payment of all Congestion Charges and Traffic Violation Fines along with any fines or subsequent charges incurred during the period of your rental. Notification of these will be telephoned or emailed to you, along with a receipt for payments which will be taken by your nominated payment card. An administration fee may be applied. Make sure you check the rules for wherever you are driving and parking.

If the vehicle is returned and there is damage to the vehicle that was not recorded on the check out sheet at the beginning of the rental, the location will charge you up to the agreed Excess unless the damage is caused negligently when the charge may exceed the Excess. Any charges for Damage will be taken on your nominated payment card. You will be telephoned if any of these charges are relevant and a receipt will be sent to you within 24 hours of the money being debited. An administration fee may be applied.

Camper Van Cancellation

A 25% non-refundable deposit will be taken when booking and the full payment is due 4 weeks before collection.

50% of the full amount will be returned if a cancellation is requested 4-2 weeks before collection.

No refund will be available if cancellation is requested less then 2 weeks before your collection date.


These terms and conditions are to ensure that all rentals comply with the CCVR Insurance regulations imposed by our underwriters. They in no way intend to discriminate against any persons. They serve only to promote safe vehicle use, driving and public safety.

All vehicles may be tracked by CCVR at their discretion.