Croxdale Group Privacy Notice

Last Updated: August 2026

Introduction

Croxdale Group is committed to protecting your privacy and handling your personal information in a transparent, secure and lawful manner.

This Privacy Notice explains how we collect, use, store and share your personal information when you:

·         Visit our website

·         Enquire about or purchase a vehicle

·         Book a vehicle service, MOT or repair

·         Rent a vehicle from us

·         Apply for finance

·         Contact us by telephone, email, social media or in person

·         Participate in promotions, events or competitions

Croxdale Group is the Data Controller for the personal information we process.

Who We Are

Croxdale Group

Croxdale, Durham

County Durham

DH6 5HS

Telephone: 01388 814671

Email: enquiries@croxdalegroup.com

Website: www.croxdalegroup.com

If you have any questions regarding this Privacy Notice or how we process your personal information, please contact us using the details above.

The Information We Collect

Depending on the services you use, we may collect:

Identity Information
·         Name

·         Title

·         Date of birth (where required)

·         Driving licence details (where applicable)

Contact Information
·         Address

·         Email address

·         Telephone numbers

Vehicle Information
·         Registration number

·         VIN

·         Vehicle ownership details

·         Service history

·         MOT history

·         Warranty information

Financial Information
Where required for vehicle purchases or finance applications:

·         Finance application details

·         Credit information

·         Payment information

·         Bank details (where necessary)

Finance applications are processed by our selected finance partners who will provide their own privacy information.

Communications
We keep records of:

·         Emails

·         Telephone calls (where recorded)

·         Online enquiries

·         Live chat conversations (if available)

·         Customer feedback

·         Complaints

Technical Information
When you use our website we may automatically collect:

·         IP address

·         Browser type

·         Device information

·         Website usage information

·         Cookies and similar technologies

How We Collect Your Information
We collect information:

·         Directly from you

·         Through our website

·         When you contact us

·         When purchasing or servicing a vehicle

·         From vehicle manufacturers

·         From finance providers

·         From DVLA where legally permitted

·         From insurers or warranty providers where applicable

·         From publicly available sources where appropriate

How We Use Your Information
We process your personal information to:

·         Respond to enquiries

·         Supply vehicles, products and services

·         Arrange servicing, MOTs and repairs

·         Manage warranties

·         Process finance applications

·         Verify identity where required

·         Contact you regarding vehicle safety recalls

·         Administer service plans

·         Manage rental agreements

·         Improve customer service

·         Detect fraud

·         Meet legal obligations

·         Send marketing communications where you have consented or where permitted under UK law

Our Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:

·         Performance of a contract

·         Compliance with a legal obligation

·         Legitimate interests

·         Consent (for certain marketing activities)

·         Protection of vital interests where applicable

Marketing
If you have agreed to receive marketing communications, we may contact you regarding:

·         New vehicles

·         Used vehicles

·         Offers

·         Events

·         Servicing

·         Accessories

·         Finance offers

·         Products and services offered by Croxdale Group

You can withdraw your consent or update your marketing preferences at any time by:

·         Clicking the unsubscribe link in our emails

·         Contacting us by telephone

·         Emailing enquiries@croxdalegroup.com

Who We Share Your Information With
Where necessary, we may share your information with:

Vehicle Manufacturers
Where required to administer warranties, recalls, servicing and customer care, including manufacturers represented by Croxdale Group.

Finance Providers
Where you request vehicle finance, your information may be shared with finance providers and finance brokers to process your application.

Service Providers
We may use carefully selected third-party companies to help us operate our business, including providers of:

·         Dealer management systems

·         Customer relationship management systems

·         Website hosting

·         Marketing services

·         Payment processing

·         Vehicle health checks

·         Document management

·         MOT and servicing systems

·         IT support

·         Cloud hosting

·         SMS and email communications

These providers only process your information on our instructions and are required to keep it secure.

We may also disclose information where required by law, regulation or court order.

International Transfers
Where any of our service providers process personal information outside the UK, appropriate safeguards will be in place, including International Data Transfer Agreements or UK-approved Standard Contractual Clauses where required.

How Long We Keep Your Information
We only retain personal information for as long as necessary.

Retention periods vary depending upon the purpose of processing and legal requirements.

For example:

·         Vehicle purchase records

·         Service records

·         Finance documentation

·         Accounting records

·         Warranty documentation

may be retained for up to seven years or longer where required by law or to establish, exercise or defend legal claims.

Your Rights
Under UK GDPR you have the right to:

·         Be informed

·         Access your personal information

·         Request correction of inaccurate information

·         Request erasure in certain circumstances

·         Restrict processing

·         Object to processing

·         Data portability where applicable

·         Withdraw consent where processing relies upon consent

Requests can be made by emailing:

enquiries@croxdalegroup.com

Cookies
Our website uses cookies and similar technologies to:

·         Remember preferences

·         Improve website functionality

·         Measure website performance

·         Analyse visitor behaviour

·         Improve customer experience

You can manage cookie preferences through your browser settings or via our website cookie banner.

CCTV and Call Recording
For security, training, quality monitoring and crime prevention purposes:

·         Telephone calls may be recorded.

·         CCTV operates at our premises.

Recordings are retained only for as long as necessary.

Security
Croxdale Group takes appropriate technical and organisational measures to protect your personal information against:

·         Unauthorised access

·         Loss

·         Misuse

·         Alteration

·         Disclosure

Access to personal information is limited to employees and authorised third parties who require it to perform their duties.

Complaints
If you have concerns about how we have handled your personal information, please contact us first so we can investigate.

You also have the right to complain to:

Information Commissioner’s Office (ICO)

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: www.ico.org.uk

Telephone: 0303 123 1113

Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, our services or the way we process personal information.

The latest version will always be available on our website.