See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.
As a family-run business, we prioritise customer care and will help you every step of the way with cancellations and amendments. Speak to our sales team to see if we can assist and perhaps set you back on track with your online purchase. You can also browse our Terms & Conditions.
When buying online, safety is, of course, on the mind of our consumers. The good news is, we only ever use a secured verified payment provider which uses encrypted software to protect your personal finance details. We never store your card information.
Amending the delivery and collection day of your vehicle is straight forward. Contact our sales team today and we’ll discuss your options.
Our sales team is here to answer all your questions and provide you with any information you may need including finance settlements.
Here at Croxdale, we offer financing solutions that make buying a new car a whole lot easier. Call or email our sales team today to discuss financing in detail.
You can put your part-exchange valuation towards the deposit of your new car purchase. But, if you still have outstanding finance on your part-exchange, this will have to be settled as part of the transaction. The remaining balance can then be put towards your deposit.
This is a good situation to be in and we’ll happily give you back the difference so long as there’s no outstanding finance. We’ll settle the difference once your car has been delivered.
The valuation we make for a part-exchange will be guaranteed so long as you provide us accurate vehicle information and answer all questions correctly. You should also read our part-exchange Terms & Conditions.
Of course. You’re not in any way obliged to part-exchange a vehicle. But if your part exchange was being put towards your deposit, you must allow for your quotation to be adjusted accordingly.
Yes, you can. So long as you are the owner of both vehicles. Or, have permission from the owner to use the car to help fund your next purchase.