Workshop Controller – Croxdale Motor Group

Location: Croxdale, County Durham
Hours: Monday to Friday, 8:00am – 5:30pm (No weekend work)
Employment Type: Full-Time, Permanent
Reports to: Aftersales Manager

Be the backbone of our Service Department.

About Us

Croxdale Motor Group is a well-established main dealer representing leading brands including Citroën, DS Automobiles, MG, Alfa Romeo, Jeep, and Leapmotor. We’ve proudly served our community for over 50 years. Now, as we continue to invest in our Service Hub’s future. We’re not just offering a job. We’re offering the chance to lead from the front, where every day, your actions will impact team morale, customer trust, and vehicle safety on roads across the North East.

The Role

We’re looking for a Workshop Controller with the drive, discipline, and heart to lead our workshop to the next level of excellence. You’ll be the linchpin between customer satisfaction and technical performance. From managing workflow and team output to ensuring high-quality repairs and clear communication, this is your opportunity to make a real impact, not just on vehicles, but on people.

What You'll Be Doing

• Lead with confidence: Coordinate daily workshop operations, ensuring jobs are completed efficiently, accurately, and to the highest standards.
• Raise the bar: Monitor the quality of repairs, carry out inspections, and uphold compliance with industry and safety standards.
• Be the face of reassurance: Keep customers informed, address concerns, and deliver a service experience that builds lasting trust.
• Keep us moving: Manage parts orders and inventory with precision, minimising downtime and maximising productivity.
• Invest in people: Mentor and motivate technicians and support staff, creating a collaborative and empowered workshop culture.
• Drive improvement: Review performance data, spot patterns, and introduce process improvements that elevate customer outcomes and business performance.
• Protect our standards: Promote a safety-first culture and ensure all workshop activity meets H&S legislation and internal protocols.

What We’re Looking For

• Hands-on technical experience in automotive repairs, diagnostics, and workshop operations.
• A natural leader who inspires trust, communicates clearly, and thrives under pressure.
• Strong organisational skills, you can juggle priorities, people, and parts without dropping a beat.
• An unwavering commitment to customer service and workshop efficiency.
• Familiarity with manufacturer guidelines and a passion for getting it right the first time.
• Formal qualifications or certifications in automotive repair and management are ideal, but attitude and leadership matter most.

What’s In It For You?

We’re a family-run business where every person matters. You won’t just be a cog in the machine, you’ll be a voice in the room and a respected leader in our team. Here’s what else you can expect:

✔ A competitive salary tailored to your experience
✔ Monday to Friday working – no weekends
✔ 22 days’ holiday plus bank holidays and your birthday off
✔ Ongoing training and development opportunities
✔ Access to a supportive leadership team
✔ A workplace where your impact is visible, valued, and appreciated
✔ Company pension scheme
✔ Discounted staff car scheme
✔ Colleague referral scheme worth up to £1000 per referral.
✔ Preferential Service Rates (This includes family and friends)
✔ Employee Purchase Scheme

Apply Today

If you’ve got the right experience and the determination to lead with integrity and energy, we’d love to hear from you. This is more than a role, it’s your chance to shape the future of Croxdale Service Hub.

Apply now and take the next step in your career with a business that backs its people.