Service + Parts Advisor Apprentice

Location Croxdale, Durham

Salary £29k Basic - £35k OTE

Service Reception Manager - Front of House

Role Overview

Are you passionate about delivering exceptional customer service in a fast-paced automotive environment? Croxdale Group Durham, a leading automotive group representing esteemed brands within Stellantis, MG Motor UK, and Mitsubishi Motors UK, is seeking a dedicated Service Reception Manager to lead our Front of House team at our Stellantis Aftersales Operation in Durham. This is an exciting opportunity for an experienced professional to manage and develop our Front of House operation, ensuring the highest standards of customer experience while achieving financial and operational objectives.

Key Responsibilities:

- Lead, coach, and develop the Front of House team to achieve excellence in performance and customer service.
- Support the team during peak periods, demonstrating best practices and ensuring optimal resource management.
- Conduct regular performance reviews, team meetings, and 1-1 sessions to motivate and drive positive behaviours.
- Collaborate with the Aftersales Manager to develop and implement customer and colleague journey strategies.
- Conduct customer journey reviews to enhance the overall experience and maximise profitability.
- Handle customer complaints effectively, ensuring fair resolutions and implementing preventive measures.
- Ensure accurate data collection and adherence to consumer legislation and trade practices.

Qualifications:

- Proven track record of achieving high levels of customer satisfaction in a customer-facing environment.
- Strong leadership skills with experience in managing successful teams.
- Ability to build strong relationships and communicate effectively.
- Results-oriented mindset with a focus on maximizing profitability.
- Knowledge of current consumer legislation and trade practices.
- Valid driving license free from excessive penalties.

Why Join Croxdale Group Durham?

- Competitive OTE (£35k) with potential for enhanced earnings based on experience and qualifications. Stellantis Brand Experience will attract a more generous Salary from day one.
- Generous annual leave entitlement of 31 days (including bank holidays), rising to 34 days after 3 years' service.
- Flexible working arrangements - 5-day week with NO WEEKENDS!
- Comprehensive training and leadership development programs.
- Lucrative colleague referral scheme offering rewards of up to £1000 per referral.
- Preferential Service Rates extendable to family and friends.
- Colleague car purchase scheme.

Our Ambition:

Croxdale Group aims to be the premier destination for both employment and automotive services. We foster a culture of respect, support, and continuous improvement, where every team member contributes to our shared success. Join us on our journey to excellence and be part of a team that values its people and customers alike.

We are committed to diversity and inclusion, providing equal opportunities to all candidates and employees regardless of background.

Ready to Join Us?

Apply Today!If you're ready to thrive in a supportive and dynamic environment, submit your CV and cover letter today to embark on the next phase of your career with Croxdale Group Durham. We eagerly await the opportunity to welcome you to our team!

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Company Info

A167 Croxdale Durham County Durham DH6 5HS

Head Office: Croxdale Service Station LTD A167 Croxdale Durham County Durham DH6 5HS

Reg. Company Number: 913346

VAT Reg. No. GB176008861

Financial Disclosure

Croxdale Service Station Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010).

Automotive Compliance Ltd’s permissions as a Principal Firm allows Croxdale Service Station Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders will pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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