Job Description

Location: In Person at Croxdale Group – Durham

Job Type: Full-time, Permanent

Your Next Big Role: Group Warranty Manager

This is a pivotal leadership role within our After Sales department. You will be responsible for overseeing warranty processes across all Stellantis and MG Motor UK brands, working closely with senior management and After sales teams to ensure we maintain the highest standards of accuracy, efficiency, and manufacturer compliance.

This is more than an administrative role, this is your chance to shape and evolve how warranty operations run in a fast-paced, multi-brand, high-volume environment.

Your Key Responsibilities:

• Lead, coach, and develop warranty functions across all brand operations.
• Ensure full compliance with manufacturer warranty policies and procedures.
• Maximise warranty revenue by auditing job cards, identifying missed opportunities, and driving accuracy.
• Produce detailed reports to track claims performance, recovery rates, and trends.
• Liaise with manufacturer representatives and internal teams to resolve queries and disputes.
• Maintain robust processes for warranty submissions, rejections, and goodwill claims across the group.
• Act as the group’s subject matter expert on all things warranty, supporting ongoing training and development.

What We’re Looking For:

• Proven experience in Automotive warranty management, preferably in a franchised dealership environment.
• A proactive leader with excellent organisational and analytical skills.
• Confident managing data, reporting, and compliance across multiple brands.
• Strong understanding of manufacturer warranty procedures (Stellantis/MG experience a bonus).
• Someone who embraces change, is energised by challenge, and motivated by success.
• A true team player, we succeed as a unit, and our senior leadership team set that tone from the top.

Why Join Croxdale Group?

Leadership Impact: Influence real outcomes across a thriving Aftersales operation.
Rapid Growth = Real Opportunity: Be part of a journey with no ceiling on success.
Brand Diversity: Engage with a wide range of market-leading automotive marques.
Supportive Culture: Join a team where collaboration, accountability, and shared success are core values.
Career Progression: We invest in people who invest in us. The path forward is clear.

Over the past 18 months, Croxdale Group has undergone a transformational journey, and the momentum shows no sign of slowing. We’ve expanded our brand portfolio at an unprecedented pace, adding Jeep, Alfa Romeo, and Leapmotor to our already strong lineup of Citroën, DS Automobiles, and MG Motor. Next up? The launch of a brand-new Fiat & Abarth showroom and a cutting-edge Aftersales Facility built to deliver an unbeatable customer experience.

With 8 franchised sales brands and support for 14 Aftersales brands, all under one roof, Croxdale Group is now positioned as one of the most exciting and diverse automotive environments in the region.

As we continue to scale, we’re looking for adaptive, strategic leaders who thrive in a high-growth, high-performance culture, people who don’t just handle change, but lead through it.

If you're ready to step into a fast paced anddynamic leadership role at a business that’s rewriting what success looks like in the automotive sector, we want to hear from you.