Group Warranty Administrator – Join the Excitement at Croxdale Group Durham!

We are growing—and fast! Over the past 18 months, Croxdale Group Durham has gone through extraordinary expansion, adding Jeep, Alfa Romeo, and Leap Motor showrooms to our established Citroën, DS, and MG Motor brands. And we’re not stopping there—soon we’ll be launching an all-new Fiat & Abarth showroom along with a state-of-the-art Aftersales Facility to deliver an unrivalled customer experience.

Where else could you be part of a business that represents 8 sales brands and supports 14 Aftersales brands—all in one location?

Be Part of Our Success Story

We’re on the lookout for a Group Warranty Administrator to join our growing team in Durham. In this role, you’ll play an essential part in supporting our Stellantis and MG Motor UK brands, making sure warranty claims are processed accurately and efficiently while contributing to the overall success of our Aftersales operations.

If you thrive in a fast-paced environment, are detail-driven, and love being part of a collaborative team, this is the role for you!

Why Join Croxdale Group?

Unrivalled Brand Exposure – Work across some of the world’s leading automotive names.
Exciting Growth & Career Development – With rapid expansion comes real opportunity for progression.
Rewarding & Impactful Work – Every day brings new challenges and the chance to make a difference.
Supportive Team Culture – We’re proud of our strong, close-knit team. We only want people who will contribute to that environment and grow with us.

At Croxdale Group, our mission is simple:

1. To deliver the best customer experience in the industry.
2. To provide outstanding products and services that set us apart.

Your Key Responsibilities:

• Accurately process and administer all agreed warranty claims in line with manufacturer requirements.
• Review job cards to maximise profitability and request corrections where needed.
• Produce and analyse warranty reports daily, weekly, and monthly, identifying discrepancies.
• Keep detailed records of submissions, credits, rejections, and goodwill claims.
• Stay updated with the latest warranty processes and manufacturer requirements.

What We’re Looking For:

✔ Attention to Detail – A methodical and organised approach to everything you do.
✔ Team Player – We succeed together; supporting colleagues is essential.
✔ Warranty Admin Experience – Previous experience essential.
✔ Customer-First Attitude – Always striving to go above and beyond expectations.
✔ Tech Confident – Strong skills in Microsoft Office and database management.
✔ Great Communicator – Clear and professional, both written and verbal.
✔ Calm Under Pressure – Able to manage deadlines without compromising quality.

Ready to Join Our Journey?

This is a fantastic opportunity to grow your career in the automotive industry with a business that’s expanding rapidly and constantly evolving.

Apply today and help shape the exciting future of Croxdale Group!