Heading
Close X
Menu
A vehicle recall is issued when a manufacturer identifies a safety-related defect or non-compliance with regulatory standards. It’s their way of ensuring your vehicle meets the correct safety and performance levels.
You can check using your VIN (Vehicle Identification Number) on the manufacturer’s official safety recall website or use the Motor Ombudsman link here. You may also receive a letter or email from the manufacturer.
This depends on the nature of the recall. Some recalls are precautionary, while others may require immediate attention. Once identified, we recommend booking your recall appointment as soon as possible. If you’re unsure, speak to our service team.
Recall-related work is free of charge to the vehicle owner. This includes both parts and labour, as covered by the manufacturer.
In most cases, we’ll aim to carry out the recall repair as a ‘while-you-wait’ appointment. Our team will advise you on the estimated time when we book your visit.
Yes. Even if you haven’t received a notification, we encourage you to check your vehicle using the online tool here.
Yes, recall repairs can be completed by any authorised service centre. As an official partner for multiple manufacturers, Croxdale Service Hub is fully qualified to carry out all recall work to manufacturer standards.
Ignoring a recall may impact your vehicle’s warranty or safety. We recommend addressing it promptly to ensure full compliance and continued cover.
Yes. If the vehicle is affected by a recall, it applies regardless of ownership history. Let us know as soon as possible and we’ll help book the necessary work.