Croxdale Service Hub FAQ's

General Questions:​​

What services does Croxdale Service Hub offer?

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​At Croxdale Service Hub, we offer a comprehensive range of automotive services, including regular servicing, MOTs, diagnostics, air conditioning servicing, brake repairs, tyre fitting, and all other major repair and maintenance services. We specialize in Stellantis brands like Citroen, Peugeot, DS, Fiat, Jeep, Leapmotor, Alfa Romeo and Vauxhall as well as MG.

Where is Croxdale Service Hub located?

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We are based in Croxdale, Durham, conveniently located for customers across the local area and beyond. Visit us for all your automotive needs.

Are you an authorized repairer for Stellantis brands?

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Yes, Croxdale Service Hub is a major authorized repairer for all Stellantis brands, including Citroen, Peugeot, DS, Fiat, Abarth, Jeep, Leapmotor, Alfa Romeo and Vauxhall as well as MG. Our team is trained to work with these vehicles to ensure top-quality care and service.

Booking & Appointments:​​

How do I book a service or MOT with Croxdale Service Hub?

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Booking your service or MOT with us is simple. You can either call our team directly or use our online booking system on our website. Just select your preferred date and time, and we will confirm your appointment.

Do I need to book an appointment in advance?

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Yes, recommend booking in advance, especially for MOTs and major services, to secure your preferred time slot. However, we also accommodate walk-ins whenever possible.

Can I drop my car off early or late for my appointment?

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Yes, we offer flexible drop-off times for your convenience. Just let us know when booking, and we’ll make the necessary arrangements. We also offer a self service Kiosk, allowing you to complete the check in process securely and safely at a time that suits you.

MOTs & Servicing:​​

How often should I have my car serviced?

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It’s generally recommended that you service your car every 12,000 miles or annually, whichever comes first. Regular servicing ensures your vehicle runs smoothly and helps to avoid expensive repairs in the future.

What is an MOT, and when do I need one?

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An MOT (Ministry of Transport) test is a legal requirement for cars over 3 years old in the UK. It checks your vehicle’s safety and emissions levels to ensure it meets road safety standards. MOTs are required annually.

Can I get an MOT and service done at the same time?

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Yes, we offer both MOT and servicing packages, allowing you to get your MOT test and car service done together in one visit, saving you both time and money.

What happens if my car fails its MOT?

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If your car fails its MOT, we will provide a full list of issues and recommendations for repairs. We can also carry out any necessary repairs and re-test the vehicle for you, ensuring it meets the required standards.

​Diagnostics & Repairs:​

What diagnostics services do you offer?

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We use the latest diagnostic tools to accurately identify issues with your vehicle. Whether you’re experiencing warning lights, unusual noises, or performance issues, we can help pinpoint the cause and recommend the best course of action.

How long will it take to get a diagnostic check done?

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Diagnostic checks typically take 1-2 hours, depending on the complexity of the issue. After the diagnosis, we’ll provide you with a clear report and options for repair.

Do you provide repairs for all makes and models?

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While we specialize in Stellantis brands, we are fully equipped to carry out repairs on a wide range of makes and models.

Are your mechanics qualified?

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Yes, all of our technicians are highly trained and certified to work on all vehicles, especially the Stellantis brands. We use the latest tools and follow manufacturer guidelines to ensure the highest standards of service.

Costs & Payments:​​

How much will my car service or MOT cost?

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The cost of your service or MOT depends on the make and model of your vehicle and the type of service required. We offer transparent pricing, and you’ll be provided with an estimate before any work begins.

Can I spread the cost?

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Yes, we have the ability to spread the cost of your service, ask one of our service advisors on site, or contact us for more information.

What payment methods do you accept?

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We accept a wide range of payment methods, including credit/debit cards, cash, and bank transfers. We also offer financing options for larger repair bills.

Warranty & Guarantee:​​

Do you offer any warranty on repairs and services?

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Yes, we offer a warranty on all repairs and parts provided by Croxdale Service Hub. The specific warranty details may vary depending on the service or repair. Please ask our team for more information.

Will servicing my car at Croxdale Service Hub void my manufacturer warranty?

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No, servicing your vehicle at Croxdale Service Hub will not void your manufacturer’s warranty, as we use genuine parts and follow manufacturer guidelines for all services and repairs.

Additional Information:

Can I wait at the service centre while my car is being worked on?

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​Yes, we have comfortable waiting areas with complimentary refreshments and Wi-Fi, so you can relax while we take care of your vehicle.

Do you offer a courtesy car while my vehicle is being serviced?

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Yes, we offer courtesy cars subject to availability. Please request one when booking your appointment.

How do I know when my car is due for its next service or MOT?

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We keep track of all our customers’ service and MOT dates and can send you reminders when your next appointment is approaching. You can also check the service history in your vehicle's manual or contact us for assistance.



If you have any other questions or need assistance, please don’t hesitate to contact us. Our friendly team is here to help you with all your automotive needs!



If you have any other questions or need assistance, please don’t hesitate to contact us. Our friendly team is here to help you with all your automotive needs!