Croxdale Service Plans FAQs

Your Croxdale Service Plan covers all manufacturer-scheduled servicing required during your plan term, including both minor and major services at the correct intervals. That means we’ll take care of all essential items such as:

• Engine oil and filter changes
• Cabin, pollen and air filters (as required)
• Fluid level checks and top-ups
• Visual safety inspections and diagnostic checks
• Resetting the service indicator

All work is carried out by Croxdale’s manufacturer-approved technicians using genuine or approved parts, keeping your vehicle warranty intact and your car performing at its best.

If you sell your car before your plan ends, don’t worry, your Croxdale Service Plan is linked to the vehicle, not just you.

• The plan can be transferred to the new owner at no extra cost, giving them the benefit of any remaining services.
• Alternatively, you can cancel the plan. We’ll refund any remaining balance after deducting the value of any services already carried out.

Simply let our service team know before the sale so we can update the plan details and explain your options clearly.​

​If you don’t use your services during the plan period, they don’t roll over or extend beyond the end date of your Croxdale Service Plan.

• The plan is designed around the manufacturer’s service schedule, so services must be taken at the recommended time or mileage interval.
• If your plan reaches the end of its term and any scheduled services haven’t been used, no refund will apply unless you cancel the plan in line with our Terms & Conditions.

We’ll always send you reminders when your next service is due, to help you make full use of your plan and keep your car in top condition.

Tip: Booking your service early helps ensure parts availability and avoids missing out on your plan benefits.​

​Yes, you can purchase a Croxdale Service Plan on behalf of a friend or family member, provided the plan is registered to their vehicle.

• The plan will be set up in the vehicle owner’s name and linked to that specific car’s registration number.
• All communication and service reminders will go directly to the registered customer, ensuring they receive the full benefits of the plan.

Tip: If you’re buying a plan as a gift, let our team know, we can prepare a personalised confirmation for the recipient. It’s a great way to help someone stay on top of their servicing and spread the cost.

​Yes, your Croxdale Service Plan can be refunded under certain conditions.

• You have a 14-day cooling-off period from the start date of your plan to cancel for a full refund, provided no services have been taken.
• After 14 days, you can still cancel at any time. We’ll calculate a pro-rata refund based on the payments you’ve made minus the value of any services already completed.
• If the value of services carried out is higher than what you’ve paid, you’ll need to cover the difference before cancellation can be finalised.

Tip: If you’re changing your car, speak to our team first, you may be able to transfer your balance to a new vehicle and keep your plan running.

​Absolutely. Croxdale Service Plans are available for both new and used cars.

• As long as your vehicle meets the manufacturer’s service requirements and is maintained within its recommended schedule, you can take out a plan at any time.
• Our team will check your car’s age, mileage and service history to tailor a plan that fits, whether that’s for a petrol, diesel, hybrid or electric model.

Tip: If you’ve just bought your used car from Croxdale, ask about adding a service plan before you collect it, it’s the easiest way to lock in today’s prices and spread future costs.

Yes, Croxdale Service Plans are available for fully electric (BEV) vehicles as well as hybrid and petrol models.

• Our electric vehicle plans are specially priced to reflect the lower servicing requirements of EVs.
• They cover all manufacturer-scheduled maintenance such as cabin filters, brake inspections, fluid checks and software updates.
• All work is completed by Croxdale’s EV-trained technicians using approved parts and equipment.

Tip: Regular servicing is still important for electric cars, it helps maintain your battery warranty, safety systems and long-term performance.​

​Your Croxdale Service Plan does not include an MOT as standard, but you can easily add it as an optional extra when setting up your plan.

• The MOT test fee can be built into your monthly payments so everything stays simple and predictable.
• If you prefer, you can still book and pay for your MOT separately at any Croxdale dealership.

Tip: Booking your MOT and service together saves time and keeps your vehicle road-legal and fully maintained in one visit.

Yes, your Croxdale Service Plan can usually be transferred to the new owner of your vehicle at no extra cost.

• The plan is linked to the car, not just the person, so the new owner can continue to benefit from any remaining services.
• Simply let our service team know before the sale so we can update the plan details.

If you’re buying another car from Croxdale, you may also be able to transfer your remaining balance to a new plan for your next vehicle, just ask our team for advice.

Tip: Transferring your plan can make your car more appealing to buyers by showing it’s been cared for by an authorised Croxdale service centre.​

Once you’ve purchased your Croxdale Service Plan, we’ll take care of the setup and confirm everything in writing.

• You’ll receive a confirmation email or letter showing your payment schedule, start date and what’s included.
• Your Direct Debit will be set up securely through Planmyservice LLP, who manage collections on our behalf.
• When your next service is due, our team will contact you with a reminder to book in at your chosen Croxdale dealership.

Tip: Keep your plan documents safe, they include your plan reference number, which makes it even quicker to book or update your details later.