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a. “Accelerated Payment” means any additional payment required by Croxdale Group in order for the Balance (plus any available Promotional Contribution) to meet the relevant Service Cost at the time the Vehicle is presented for Service, including where Services are required earlier than anticipated due to mileage or service alerts.
b. “Authorised Repairer” refers to Croxdale Group’s dealerships and service centres, or any motor vehicle repairer in the United Kingdom, the Isle of Man or the Channel Islands which is party to an Authorised Repairer agreement with the Manufacturer.
c. “Balance” means the sum paid by the Customer at any time towards the Total Payment, less any Service Cost(s), Management Fee(s) and/or Cancellation Fee(s) due at such time. For the avoidance of doubt, this excludes any Promotional Contribution.
d. “Cancellation Fee” means the sum paid by the Customer to Croxdale Group in respect of costs incurred in the event of early termination of the Contract. The Cancellation Fee is subject to VAT at the standard rate in effect at the date of cancellation.
e. “Contract” means this agreement between the Customer and Croxdale Group whereby Croxdale agrees to provide the Services subject always to these Terms and Conditions.
f. “Customer” means the person named on the front page of this Contract for whom Croxdale Group has agreed to perform the Services.
g. “Dealer” means the Croxdale franchise dealership named on the front page of the Contract and which is an Authorised Repairer.
h. “Dealer Group” means Croxdale Group and all franchises forming part of the group of companies which are Authorised Repairer(s).
i. “Deposit Payment” means the initial sum payable by the Customer towards the Total Payment, payable on the date of commencement of the Contract. (As of the supplied Plans: £20 deposit for ICE/PHEV vehicles; £15 deposit for BEV vehicles.)
j. “Direct Debit Payment Scheme” means the facility offered to the Customer to pay towards the Total Payment due by way of monthly Direct Debit instalments payable on or around the 1st of each month as specified on the front page of this Contract.
k. “Management Fee” means a fee payable by the Customer in respect of costs incurred in the routine administration of the Contract. For ICE/PHEV plans, £1.32 per payment is included within the Service Price. For BEV plans, £1.32 per payment is included within the Service Price.
l. “Manufacturer” means the manufacturer of the Vehicle.
m. “National Campaign” means a promotional offering by the Manufacturer whereby the Service(s) may be carried out by any Authorised Repairer.
n. “Promotional Contribution” means a sum payable by the Dealer or Dealer Group or Manufacturer towards the Total Payment. (For BEV quotations supplied, a £100 contribution/discount has been applied.)
o. “Service Cost” means the cost of parts and labour incurred by the Dealer or Dealer Group in the provision of the Services.
p. “Service(s)” means the routine interim and/or full maintenance services relevant to the Vehicle at the appropriate service intervals as specified in the Service Specification.
q. “Service Specification” means the Manufacturer’s recommended service intervals and operations for the Vehicle current at the date of this Contract. For ICE/PHEV plans this includes one interim and one full service during a 24-month period. For BEV plans this includes three annual services during a 36-month period.
r. “Direct Debit Payments” means the monies payable by the Customer towards the Total Payment, in accordance with the Direct Debit Payment Scheme.
s. “Total Payment” means the total sum payable by the Customer pursuant to this Contract as specified in the quotation, as varied by changes to VAT (if any).
t. “Vehicle” means the motor vehicle more fully described on the front page of this Contract.
In consideration of the Total Payment made by the Customer to the Dealer, the Dealer agrees to provide the Services up to the value of the Service Cost. Except where the Contract has been agreed as part of a National Campaign, the Service(s) may only be carried out by the Dealer or a member of the Dealer Group. Optional services such as MOTs, air conditioning service, or brake fluid changes are excluded unless purchased as part of the quotation.
The Customer agrees to make all Deposit and Direct Debit Payments as they fall due for payment on the dates specified on the front page of this Contract.
The Dealer’s liability in respect of the Service is limited to providing vehicle servicing in accordance with the Service Specification for the relevant service interval.
Any additional work carried out and/or materials supplied by the Dealer not included in the relevant Service (such as wear-and-tear items including but not limited to tyres, brake pads/discs, clutches, bulbs, batteries, wiper blades and accident damage) will be the responsibility of the Customer and will be payable on collection of the Vehicle.
Failure by the Customer to make payments due under the Direct Debit Payment Scheme shall entitle the Dealer to terminate this Contract. The Dealer’s obligations under the Contract shall cease immediately. Any monies standing to the Customer’s credit will be applied to the payment of any outstanding Management Fees and thereafter to outstanding Service Costs owed. In the event that the Service Cost benefit received prior to termination exceeds payments made, the Customer shall remain liable for the outstanding balance and shall make immediate payment. Interest may be charged at 4% above the base rate of National Westminster Bank plc until full reimbursement is made.
The Dealer’s obligations under the Contract will cease once all the Services have been provided or the Contract has been cancelled or transferred in accordance with these terms, whichever is the earlier.
The Customer may transfer the Balance to a new Contract with the consent of the Dealer or to a new owner of the Vehicle without additional charge. Transfer to a different vehicle may result in recalculation of the Total Payment if Service Costs differ.
Payments will be collected by Planmyservice LLP as an agent for Croxdale Group. Direct Debit references will show as Planmyservice LLP on bank statements.
Payments due are calculated on the basis of Services occurring at the intervals specified in the Service Specification. The Dealer reserves the right to require an Accelerated Payment if the Vehicle is presented for Service earlier than scheduled due to mileage or service alerts, or if Balance is insufficient at the time of Service.
Payments are calculated using the prevailing VAT rate. If the rate of VAT changes, the Total Payment, Direct Debit Payments, and any Accelerated Payments will be adjusted accordingly.
If the Vehicle remains under manufacturer warranty, it must be serviced in accordance with the Manufacturer’s recommended schedule. Inconsistencies between this Contract and the service handbook must defer to the service handbook.
All non-service related items detailed in the Service Item Breakdown of the quotation may be subject to change at the Dealer’s discretion. Nothing in this Contract affects the Customer’s statutory rights. The Contract is governed by the laws of England and Wales.