Important Vehicle Recall Update

At Croxdale, your safety is our top priority.

Recalls are a pretty rare occurrence but your safety and peace of mind means absolutely everything to us so we will always be completely clear about things like this.

From time to time, manufacturers issue safety recalls. When they do, you can rest assured that we take immediate action. If your vehicle is affected, we're here to support you, quickly, safely, and professionally.

Here’s what you need to know:

• We work closely with our manufacturer partners to follow all necessary procedures.
• Our team is prepared to manage the increased demand for recall appointments, ensuring your vehicle is prioritised.
• We understand this may be concerning, but please rest assured: our expert technicians are fully trained to carry out all recall work to manufacturer standards.
• Recall appointments will be handled as 'while-you-wait' wherever possible, offering convenience and peace of mind.
• Due to the expected surge in enquiries, our phone lines will be unable to handle the volume of enquiries. Please go direct to croxdalegroup.com to enter your details for the Croxdale Re-Call team to contact you back to arrange an appointment. This is the fastest, most efficient way to get priority on a first come, first served basis.

The fastest way to book your recall appointment

Please complete our short Recall Appointment Request Form using the button below. One of our team members will be in touch within 24 hours to arrange your appointment.

We kindly ask that you include any dates you're unavailable over the next 60 days to help us find a suitable time, first time.

Recall Appointment Request

Not sure if your vehicle is affected?

Need to speak to someone?

If you’d prefer to talk, or are unable to register online, you can contact the Customer Care lines.​

If your vehicle OEM is not listed above you can use the Check Vehicle service provided by Gov.UK here. Simply select the manufacturer of the vehicle and progress through the steps selecting the make and year of manufacture.

You can check your vehicle's recall status using your Vehicle Identification Number (VIN) on the official manufacturer websites below:

The Vehicle Identification Number (VIN) is shown on your V5C registration certificate. It contains 17 characters starting with VR7 or VF7.

Why Choose Croxdale?

With manufacturer-approved parts, expert technicians, and a dedicated Croxdale Service Hub right here in Durham, Croxdale is trusted by thousands across the North East for safe, professional care.

We thank you for your patience and understanding as we manage this recall with urgency and attention.