Important Vehicle Recall Update

At Croxdale, your safety is our top priority.

Recalls are a pretty rare occurrence but your safety and peace of mind means absolutely everything to us so we will always be completely clear about things like this.

We are aware of the recent nationwide recall announced by Stellantis, and want to assure you that we are actively responding to the situation. If your vehicle has been affected, we’re here to help, quickly, safely, and professionally.

We’re on it. Here’s what you need to know:

• We’re aware of the issue and are working closely with our manufacturer partners to follow all necessary procedures.
• Our team is making provisions to manage the increased demand for recall appointments, ensuring your vehicle is prioritised.
• We understand this may be concerning, but please rest assured: our expert technicians are fully trained to carry out all recall work to manufacturer standards.
• Recall appointments will be handled as 'while-you-wait' wherever possible, offering convenience and peace of mind.
• Due to the expected surge in enquiries, our phone lines are unable to handle the volume of enquiries. Please go direct to croxdalegroup.com to enter your details for the Croxdale Re-Call team to contact you back to arrange an appointment. This is the fastest, most efficient way to get priority on a first come, first served basis.

The fastest way to book your recall appointment

Please complete our short Recall Appointment Request Form using the button below. One of our team members will be in touch within 24 hours to arrange your appointment.

We kindly ask that you include any dates you're unavailable over the next 60 days to help us find a suitable time, first time.

Recall Appointment Request

Not sure if your vehicle is affected?

You can check your vehicle's recall status using your Vehicle Identification Number (VIN) on the official manufacturer websites below:

The Vehicle Identification Number (VIN) is shown on your V5C registration certificate. It contains 17 characters starting with VR7 or VF7.​

Need to speak to someone?

If you’d prefer to talk, or are unable to register online, you can contact the Customer Care lines.​

Talk to Citroën

Citroën owners can contact the Recall Helpline on 0800 917 9285 or the Citroën Customer Care team on 0800 093 9393.    

Need to check your DS? 

DS owner can call 0800 877 8455 to speak directly with the DS Automobiles team about your recall.​

Why Choose Croxdale?

With manufacturer-approved parts, expert technicians, and a dedicated Croxdale Service Hub right here in Durham, Croxdale is trusted by thousands across the North East for safe, professional care.

We thank you for your patience and understanding as we manage this recall with urgency and attention.

FAQ's

1. What is a vehicle recall?

A vehicle recall is issued when a manufacturer identifies a safety-related defect or non-compliance with regulatory standards. It’s their way of ensuring your vehicle meets the correct safety and performance levels.

2. How do I know if my vehicle is affected by a recall?

You can check using your VIN (Vehicle Identification Number) on the manufacturer’s official safety recall website. We’ve linked these on this page for your convenience. You may also receive a letter or email from the manufacturer.

3. Is it safe to keep driving my vehicle if it’s been recalled?

This depends on the nature of the recall. Some recalls are precautionary, while others may require immediate attention. Once identified, we recommend booking your recall appointment as soon as possible. If you’re unsure, speak to our service team.

4. What does it cost to have recall work carried out?

Recall-related work is free of charge to the vehicle owner. This includes both parts and labour, as covered by the manufacturer.

5. How long will the recall appointment take?

In most cases, we’ll aim to carry out the recall repair as a ‘while-you-wait’ appointment. Our team will advise you on the estimated time when we book your visit.

6. I haven’t received a letter, can I still check if my vehicle is affected?

Yes. Even if you haven’t received a notification, we encourage you to check your VIN using the manufacturer’s online tool linked above.

7. Can I choose where to have the recall work done?

Yes, recall repairs can be completed by any authorised service centre. As an official partner for multiple manufacturers, Croxdale Service Hub is fully qualified to carry out all recall work to manufacturer standards.

8. Will my vehicle’s warranty be affected if I delay the recall?

Ignoring a recall may impact your vehicle’s warranty or safety. We recommend addressing it promptly to ensure full compliance and continued cover.

9. What if I recently bought a used car, does the recall still apply?

Yes. If the vehicle is affected by a recall, it applies regardless of ownership history. Let us know as soon as possible and we’ll help book the necessary work.