Buying online Now it's even easier to buy your next vehicle, without having to leave the comfort of of your own home. Start by searching our range of quality stock and let us guide you through.

How it works

Benefits of buying online We've designed the process to be as simple as possible, but if you need us to guide you, please get in touch today. Get in touch

My account By creating an account, you can save your checkout progress and come back later. My account

Why Buy Online? Find out how easy it is to buy your next vehicle online by watching our step by step video

FAQ AREA

See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.

Buying Online

I would like to amend or cancel my order

If you have questions about amendments or cancellations, please contact our sales team who will help you in any way they can. You can also check out our Terms & Conditions.

How secure is your online deposit process?

Security is of paramount importance. We only use a verified, secure payment provider that uses software encryption to keep your details safe. We never hold onto personal card information.

Can I amend my delivery and collection day after I have placed my order?

Situations change. We know this. So, speak to use to amend your delivery or collection day.

Finance

How do I get my finance settlement?

Contact our sales team for information about your finance settlement. We prioritise customer care and will happily answer all your questions.

I have some questions regarding financing my purchase who should I speak to?

Finance solutions make it easier to get behind the wheel of your chosen model. If you’ve a question about the financing process, please call or email our sales team today.

Part Exchange

Can I use my part exchange as my deposit for my car purchase?

Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part

Once you have a part-exchange valuation, this can be put towards a deposit. If you have outstanding finance on your existing vehicle, this must be settled as part of the transaction. The remaining balance will then go towards your Approved Used deposit.

What happens if my part exchange is worth more than the car I want to purchase?

If you find that your part-exchange is worth more than the car you want to purchase, we will happily give you back the difference once your next car has been delivered. If there’s outstanding finance on your part-exchange vehicle, this might affect the returned balance as it will be taken off the sum.

Is the valuation you give me for my part exchange guaranteed?

The valuation we provide depends on the information you give us about your existing vehicle and the questions you answer. So long as this is all accurate and you’ve read the part-exchange terms and conditions, your valuation should be guaranteed.

Can I remove my part exchange from my order at any time?

Yes of course. If the value of your part-exchange was put towards a deposit, please be aware that new calculations will need to be made minus the part-exchange value.

Can I part exchange two vehicles as part of my order?

Yes. So long as you’re the owner of both vehicles or have permission to put the value of a vehicle towards an Approved Used car purchase.

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Company Info

A167, Croxdale, Durham, United Kingdom, DH6 5HS

Head Office: Croxdale Service Station LTD A167 Croxdale Durham County Durham DH6 5HS

Reg. Company Number: 913346

VAT Reg. No. GB176008861

Croxdale Service Station Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Croxdale Service Station Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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